The Vanity Room Policies

Late Clients or No Shows:
If you know you will be late, please reach out to The Vanity Room as soon as possible. If you are more than 10 minutes late to your appointment, you will be rescheduled (dependent upon the service you book) or you will receive a revised service.
If the scheduled service cannot be completed or the client refuses the revised service, the client will be charged 50% of the booked service.
No exceptions
.
Being on time for your appointment is critical to receiving the best service possible and it is also thoughtful to the next client! The Vanity Room follows the Golden Rule: treat others how you would want to be treated!

Vagaro:
This booking app automatically saves your credit card/debit card information in order to book your upcoming service.
If you are more than 10 minutes late, a no call/no show, or do not get in touch with The Vanity Room within 24 hours prior to your scheduled service, you will be charged 100% of the service booked.
No exceptions.

Illness:
Please do not come to The Vanity Room when you are not feeling healthy. The Vanity Room reserves the right to reschedule a client if they arrive with any type of sickness and reserves the right to charge
50% of the service booked. No exceptions.

Covid-19:
If you, or anyone you live with, has been exposed to Covid-19, it is imperative that you reschedule your appointment. No service is more important than health. If you have been exposed, please wait 7 days to reschedule. If you have Covid, please take the time to recover and reschedule your service 2 weeks from the date you tested positive. *Each client will get one Covid reschedule free of charge. After the second Covid call out, each client will be charged 50% of their service charge.
Three or more Covid call outs will be charged 100% of the service charge. No exceptions.

Children:
Per Sola Salons & The Vanity Room, there is a strict no child policy for children under twelve years of age. Any child twelve and above is welcome to receive any waxing or sugar service except for the Brazilian or Goldilocks Wax. Disposable panties are available to each client or you may wear your own panties throughout the duration of the service provided. A parent or legal guardian must be present in the spa at time of service.

If you have your child with you and they are under the age of twelve, you will be charged 50% of the service and will be rescheduled. No exceptions.
We love kids, however, this is an adult only space. Safety is a top priority at The Vanity Room & Sola, which is the main reason behind this child policy. Hot wax, chemicals, sharp tools, etc…these could all lead to serious injury. We want to avoid any potential for injury. Sola Salon and The Vanity Room thanks you for understanding this strict rule.

Gratuity:
Gratuity is always appreciated-especially cash! As always, it is the client's choice as to how much gratuity they feel is right to leave. The industry standard is 20%-25%. Fun fact: did you know that when you leave gratuity on any type of card, the bank takes a percentage of what a client generously left for their service provider?! Many clients are not aware of this and it does not sit well with them when they find out. If you feel strongly about your aesthetician receiving the entire tip you desire, please bring cash! This is service industry wide: restaurant servers, stylists, massage therapists, etc. Venmo or any similar app may not be used for gratuity.

Unhappy Clients:
Clients who are not pleased with their service should reach out to The Vanity Room immediately, preferably within 48 hours after the service received. I take great pride in what I do, but we’re all human and we all have our days! I believe that each client should leave The Vanity Room feeling amazing, knowing their needs were met, confident in the service(s) they received and all of their questions answered. This feedback is imperative as it will only make The Vanity Room even better!